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Mortgage Software Development Guide for 2025: Key steps, Features, Insights
Development
Fintech

February 11, 2025

Mortgage Software Development Guide for 2025: Key steps, Features, Insights

With the growing use of mobile apps and the efforts of B2C businesses to become even more convenient for their customers, mortgage software development is becoming a relevant and strategically beneficial solution.

The digital lending market is expected to grow at a 13.8% CAGR by 2026, reaching $20.5 billion. This growth in valuation can be attributed to increased digitalization, government measures to protect online lending, and expanded opportunities for lenders and borrowers. Drawing on Artkai's years of experience in financial technology, we will take a closer look at the current state of the mortgage app market and share valuable insights on how to develop them. Because mortgage app development is a complex process that requires compliance with many standards, the company can obtain a high-quality, competitive product. 

In this article, we will look at the main types of mortgage software, the key stages of its development, and essential aspects to consider to create a compelling and competitive solution.

Global Mortgage Market

In the case of custom mortgage software:

  • Meeting customer expectations: Custom mortgage software development is a direct result of considering the needs of a particular business and its customer audience. Therefore, it means that the functionality of such mortgage management software will fully meet those needs, which can range from convenient application processing to personal financial assistance. Thus, a company that chooses a customized option immediately has a competitive advantage over others. 
  • The perspective of decisions: The mortgage app market needs real data to make important strategic decisions. That's why custom mortgage software development allows you to synchronize the platform with deep analytical data and predictive models. This will help mortgage brokers and other specialists facilitate mortgage process automation. 
  • Integration with new technologies: A key feature of a modern mortgage app is the ability to integrate. This approach will facilitate seamless work with other systems, operational efficiency, and an increase in the company's rating. Most enterprises aim to ensure a high degree of quality of services provided using blockchain, cloud computing, and artificial intelligence. 

Ready-made Mortgage Software provides: 

  • Speed of implementation with minimal time for setup and launch. Therefore, an enterprise can use such a mortgage solution almost immediately after setup. 
  • Favorable price. Off-the-shelf solutions for the mortgage industry primarily work on a SaaS subscription model, which allows companies to use the platform immediately without significant investments in custom mortgage software. 
  • Stability. Off-the-shelf solutions undergo many stages of testing and are used in practice by many companies. Therefore, such software reduces the likelihood of serious system errors. 

However, the key to an effective business strategy is the choice of custom mortgage software development. This can be explained by the fact that regardless of whether your company is a mortgage broker or a large bank, it needs to comply with specific regulatory and legal requirements at the international or local level. 

Therefore, a ready-made solution will not cover the needs of a business in all cases. Moreover, such software has quite a few drawbacks. For example, the standard functionality may not meet the specifics of the company, there may be a lack of integrations with the necessary systems or banking software, and you will also be dependent on the vendor for updates, support, and changes in functionality. Such limitations can become a serious obstacle for companies developing and planning to scale. 

Therefore, an off-the-shelf solution cannot guarantee compliance in all cases. Of course, a lot also depends on the specifics of internal processes, which an off-the-shelf platform cannot fully provide. 

Not all mortgage industry software can have the same functionality and value. For this reason, there are several types of mortgage software. Each type we will list below focuses on solving specific needs. 
The dynamic modern trends in enterprise application software can explain the diversity of this mortgage software. In the article Top Enterprise Application Software for Businesses, the Artkai team has described the best business solutions and features in detail.

Key Mortgage Software Types 

Digitalization has wholly transformed the mortgage industry. Therefore, the mortgage process is significantly different, from processing applications to managing the process to the end client with legal and compliance responsibilities. 

Mortgage software can be divided into the following functional areas:

Loan Processing and Origination Software 

This type of mortgage software is aimed at automating the process of submitting, checking, and approving the mortgage process. It includes the following types of platforms: 

  • Loan Origination Software (LOS): such platforms are designed for more optimized internal work of mortgage lenders, including a collection of the necessary documentation, loan origination process, borrower scoring, underwriting, and final approval. On the technical side, LOS systems are based on cloud-based SaaS platforms or on-premises solutions, which are required to guarantee continuous access to data. 
  • Mortgage Broker Platforms: aimed at mortgage brokers to facilitate effective interaction between borrowers and lenders. This is necessary for a simplified selection of credit conditions and the maintenance of client data. The technical side of this process in building mortgage software is implemented through API integrations, as they connect with credit bureaus, banking systems, and CRM systems for quick access and building further processes by legal requirements. 
  • Mortgage Tracking Software: allows you to analyze and monitor the status of mortgage applications, manage documents, and offer digital mortgage solutions. To make this process productive, most custom mortgage software includes the use of mortgage apps or a cloud-based web platform that will provide access to the necessary data for all parties to the process. Also, to protect confidential and sensitive data, mortgage software development includes encryption, MFA, and controlled access. 

Loan Servicing and Mortgage Management Software

This category's main focus is on maintaining loan accounts, setting up automated payments and their correctness, and ensuring financial control. 

The category includes the following mortgage management software development systems: 

  • Loan Servicing Software: Such services help financial institutions maintain a database and evaluate the borrower base by tracking their payments for interest rate calculation and account management. Such software is also mostly integrated with payment gateways and banking systems. ETL processes are also used to synchronize large amounts of financial data between systems. 
  • Mortgage Servicing Platforms: mainly provide a comprehensive view for decision-makers in the mortgage industry, particularly for mortgage lenders. This may also include rate recalculation, customer communication, and escrow accounts. 
  • Mortgage Accounting Software: specializes in mortgage software based on financial forecasting, integration with accounting systems, and payment accounting. The algorithms of such systems are designed for automatic cash flow management and financial analytics in compliance with international standards such as SOX, PCI-DSS, GDPR, and others. This will simplify the system's audit for transparency of most of the mortgage process. In addition, such solutions can support the loan origination process for faster verification and evaluation of loan applications. 

Supplementary Mortgage Tools and Digital Solutions

In addition to the leading platforms for managing and processing mortgage processes, additional mortgage apps include interactive calculators, mobile applications, and digital platforms to increase the convenience and transparency of processes for borrowers, mortgage brokers, and financial institutions. 

  • Mortgage Calculators: are interactive tools for calculating payments, total loan value, and interest rates. This type of mortgage app development aims to assess a person's creditworthiness and choose the optimal type of financing. Of course, this type of mortgage software does not fully cover all the necessary paths for a client or an enterprise, so it is only an additional option that cannot completely replace mortgage software development from scratch. 
  • End-to-end digital Mortgage Software: is a fully automated solution that allows one to get a mortgage online without visiting a bank. Such systems are peculiar because they use AI, ML, and blockchain, which ensures fast application processing and reduces fraud risks. It is worth noting that most companies choose software development services specifically for developing custom solutions, as they better meet business requirements and integrate more relevantly.

Why Businesses Prefer Custom Mortgage Software

Today's financial environment should minimize visits to banks or other institutions and offer businesses a wide range of internal business management capabilities, such as flexible scoring algorithms for customer assessment, automated underwriting, and customized workflow processes. 

Therefore, it is clear that to implement at least one of these functions, you need to use custom mortgage software that would contain critical functionality for your business. Using software development services, companies can create customized mortgage solutions that seamlessly integrate with existing infrastructure. Below, we'll examine why choosing custom mortgage software development services can benefit your business more than a ready-made solution with a limited set of features.

Top features for your custom mortgage software

Custom mortgage software development allows businesses to customize the system to meet their needs and regulatory requirements. As a result, businesses can get a fully customized solution that is easily scalable and integrates with other financial platforms.

Next, let's examine the key functionalities that can be added to custom mortgage software to make it as efficient and profitable as possible.

features for mortgage software
  • Loan Application Module: Custom mortgage software development should include the ability to fill out a mortgage application through an app. This can be possible in the mortgage industry ecosystem by integrating banking APIs and CRMs, reducing data processing time, and increasing conversion to approved applications. 
  • Pre-Qualification Tools: Borrowers should be able to assess their financial solvency even before applying, which reduces the burden on Mortgage Lenders and optimizes the sales funnel. For mortgage software development to deliver results, it is also worth including DTI with credit scoring and automatic income analysis. 
  • Document Upload: Custom mortgage software with this feature allows specialists and clients to manage document flow, including declarations, statements, and other documents, without direct interaction. For the technical implementation of this functionality, you can use OCR to recognize and verify documents automatically and to check compliance with the Regulatory Compliance Check. 
  • Credit Check: It may also be necessary for all parties to the process to have access to the analysis of payment history, reports, and credit ratings. Built-in analytical dashboards and integrations with credit bureaus can also help with the implementation and flow of this process. 
  • KYC: Customized mortgage software must comply with KYC and AML regulations to prevent fraud and ensure the verification of the person using the services. Integration with ID-validation services, using biometrics, and analyzing borrower behavioral patterns can accompany the technical side of this process. 
  • Chat Support: Since borrowers may need advice and questions related to the application's status, a built-in chatbot, video call support, and push notifications are needed to provide prompt feedback to the client. 
  • E-Signature Module: For custom mortgage software, it is essential to comply with regulatory requirements and use automation to sign documents. Still, the point is not to have a continuous electronic signature but to reduce the need for physical document flow to allocate time for specialists to focus on other essential tasks. The technical side of mortgage software development and electronic signatures may include integration with platforms, with PKI support if cryptographic signatures and automatic generation of compliance certificates are needed. 

Mortgage software and its customisation will allow a company to become more competitive in the market than companies with off-the-shelf solutions. Not all integration capabilities can be implemented, and the functionality is not sufficiently configured. 

In addition to a clear vision of the benefits, mortgage software development requires a fully defined process with several key stages. Creating a reliable product requires a team of experienced professionals who can make it safe, convenient, and efficient. 

Therefore, it is worth following a full-fledged roadmap to ensure and achieve the company's development strategy. In particular, in our article on developing a top-notch business application in 2025, Artkai team specialists highlighted the fundamental aspects of creating a top product that will bring positive results. 

Next, we will analyze the main stages of custom mortgage software development based on the experience of many well-known companies and guarantee full-fledged mortgage software at the finish line.

Essential Steps in Mortgage Software Development 

Mortgage software is rather complex, and its development process is also characterised by the observance of many aspects, such as correct operation, selection of the necessary technology stack for system continuity, and an experienced team of specialists who will implement the requests into the product. 

That is why several stages of mortgage software development are necessary for its successful implementation. In particular, mortgage management software plays a key role in optimizing loan servicing: 

Steps Mortgage Software Development

Discovery Phase 

The first stage of custom mortgage software development involves forming a clear strategy to solve several issues. 

  • problems to be solved by the software
  • definition of the target audience (banks, credit institutions, brokers, borrowers)
  • key functionality.

Suppose the supplier company adheres to the versatility and complexity of the discovery stage. In that case, it can successfully work out the technical requirements and avoid mistakes at the development stage.

Market Research 

Including this item in the development of custom, mortgage software will give a complete picture of the target audience, develop potential advantages of the software, provide a vision of possible gaps in existing solutions, and offer reasons for product modernization. 

To build a strategy, you need to: 

  • Study competitors and what features are implemented in popular mortgage applications.
  • Analyse customer expectations: what are borrowers and financial institutions looking for?
  • Identify the uniqueness and value of your product.

Regulatory Compliance

Successful mortgage solutions must comply with legal regulations, including international standards such as GDPR for the protection of customer personal data, PCI-DSS for payment transaction security, and AML/KYC for identity verification, anti-money laundering, and fraud prevention. 

Compliance with international standards will help to avoid legal problems. 

Prototyping and UI/UX Design 

Designing interfaces that attract attention with their logic and UI/UX perfection is a very important step in building organic interaction with mortgage software. 

High-quality design in the mortgage software development process involves the development of a design team: 

  • Wireframes and mockups are used to develop and test the user experience.
  • The navigation process is built into interfaces with easy navigation, as any financial calculations require clarity and navigation tips.
  • Mobile adaptation—to ensure that the mortgage software was adapted to iOS and Android in addition to the web version. 

Development

This stage is one of the most comprehensive and requires careful consideration from the development team when choosing and implementing a technology stack. In addition to backend and frontend development, the choice of database, cloud hosting, and API integrations is also worth considering. 

Below, we present an optional stack that can be applied and adapted for the mortgage industry. 

Backend: 

  • Programming languages: C#, JavaScript / TypeScript, Python, Java.
  • Frameworks: .NET Framework / .NET Core, Node.js / Nest.js, Django, Spring

Frontend: 

  • Languages and technologies: JavaScript / TypeScript, HTML, CSS.
  • Frameworks: React.js, Vue.js, Angular.
  • Mobile development: React Native, Flutter, SWIFT, Kotlin.

Cloud providers: 

  • AWS (Amazon Web Services)
  • Microsoft Azure
  • Google Cloud Platform

Testing

Testing is necessary to check that the system works correctly and without failures. Testing takes place in several stages: 

  • Unit testing - checking individual components.
  • Integration testing to check the interaction between modules.
  • End-to-End testing verifies the entire software application flow from start to finish, simulating a real user scenario.
  • Load testing to analyze system performance under load.
  • Security testing to check for compliance with GDPR, PCI-DSS, and SOC 2. 

Deployment and Launch

The final stage of mortgage software development involves placing the application on a production infrastructure, taking into account scalability and reliability. 

For this purpose, you can apply: 

  • CI/CD processes to automate updates and release new versions.
  • Containerisation (Docker, Kubernetes) is used to correct operations in different environments.
  • Performance monitoring via Google Cloud Monitoring and AWS CloudWatch.

Support and Maintenance

Support and maintenance involves maintaining and sustaining system operations to comply with security standards and adapt to market requirements. 

Therefore, in this context, we can distinguish functionality updates and bug fixes, modernization to meet regulatory requirements and integration into new financial services that will meet the pace of development in the mortgage industry.

Conclusions

In today's mortgage industry, digital solutions are crucial in automating processes, increasing efficiency, and improving customer experience. Customized mortgage software allows for deep integration with banking systems, high transaction security, and compliance with regulatory standards. 
Therefore, if your company is striving for innovation in the mortgage lending market, the Artkai team, with many years of experience, is ready to help you create a high-quality product that will elevate your business to the next level.

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