Contacts - Artkai 🚀| Digital product design and development that make sense

Home

Contacts

Artkai 🚀| Digital product design and development that make sense

clutch-review

Clutch-review

End-to-End Development agency, building digital products that make sense. Represented in USA, UK, Belgium, Switzerland. Main headquarters in Ukraine 

Artkai site

Victor Chel

Andrew Efrem

Ed Reilly

Banking

End-2-End Product Delivery

Users can use platform as collateral to gain interest while giving funds to someone who really need it.

Typescript

Angular

NGRX/RXJS

Ionic

Node.Js

PostgresQL

Rest API

Swagger

Socket.io

GraphQL

Solidity

Tron

WEB3

Loyaltyloan Logo dark

P2P loan platform that can be integrated into any TRON dApp

Loyalty loan is a digital assets-backed loan with marketplace opportunities. Its primary purpose is to allow crypto holders to get fiat money without selling their digital assets. They combine the best of traditional and novel finance to offer both solid security and favorable terms. It is sophisticated software with the possibility of getting a loan and the opportunity to lend money. Users can use dApp tokens as collateral to earn interest at appropriate rates by offering funds to borrowers. The platform can be integrated into any frame size dApp with an easy-to-configure API.

Team: UI/UX designer, 2 Front-end engineers, Back-end engineer, Blockchain engineer, Solutions Architect, QA engineer, DevOps, Project manager, Business analyst.

Design and development are done in parallel after the research and discovery phase.

Asset-based digital finance platform allows the user to track all transactions that he carries out. Access to the market, previous loans, and statistics are always accessible easily through an account. The flexible configuration of the platform simplifies and speeds up the work. The complex algorithm allows users to make transactions on purchase, sale, and exchange quickly and do it as personalized as possible.

The Loyalty loan solution offers a sophisticated platform that allows users to access funds without selling their digital assets. The platform combines the best of traditional and novel finance to offer both solid security and favorable terms to users. It provides an opportunity for users to lend or borrow funds using digital assets, earn interest, and integrate with any dApp of any size with an easy-to-configure API.

Fintech

Helping merchants to manage their payments online.

React

Redux

Next.js

Kotlin

Swift

DNA logo-min

DNA Payments Group is one of the largest independent, fully vertically integrated omnichannel payments companies in the UK and EU. Founded in 2018, it is helping over 65,000 merchants with its cutting-edge solutions for online, in-store, and on-the-go businesses. DNA Payments Group includes nine companies: DNA Payments, 123Send, Optomany, Active Payments, EFT Solutions, Kwalitas, FPMS, Card Cutters, and Zash. Their offices are in London, Kent, Hull, Manchester, and Oxford, not to mention remote and field teams. DNA Payments reached out Artkai team with a request to transform their existing portal. The objective was a fundamental redesign to make the portal convenient for existing users and attractive to new ones, allowing businesses to evolve and increase their income.

Team: iOS engineer, Android engineer, 2 Front-end engineers, 2 QA engineers, Project manager, Business analyst.

DNA Payments is the payments acquirer that provides online and face-to-face payment solutions to merchants. It enables users to carry out payment operations, makes the charging and refunding of money, and tracks the statistic. While the platform potentially had all the necessary functionality a user could dream of, the product interface was confusing, causing low user involvement. The core UX of the portal was quite complicated. After initial analysis, our team found inconsistency in a design element, which explained why some users considered the service tricky. The lack of a mobile version of the site worsened the situation as users had to be tied to their laptops at a critical moment. To start the improvements, our team defined the following project steps:

While our team had the complex task of transforming the product, DNA Payments prioritized for us to redesign the onboarding process and registration flow. Their previous onboarding harmed the user experience and impeded customer acquisition. We had to uncover the issues related to Sign In & Sign Up processes and fix them in the first place. During the initial research, we discovered several ways where the existing app design was confusing. Starting from the landing page, the users had challenges choosing a price plan, finding necessary items, and later working with data tables and filters. The registration process took a couple of days – from selecting a price plan to setting up an account and making a payment. In contrast, Stripe took only 3 minutes to get on board. Also, the Login and Sign Up pages had a different appearance and design, which caused confusion and weakened the brand image.

After reducing the number of fields to only those necessary, it significantly shortened and simplified the whole process and significantly improved users' engagement with the platform.

Merchant Portal provides real-time updates for each processed payment. Users can monitor, track, and manage Workflow, Transactions, Refunds, and Settlements. It’s the heart and soul of the platform, so we were highly attentive to providing users the ability to use this functionality to its fullest potential. Merchant Portal’s features include:

We allowed users to monitor and manage their costs through Online Payments or POS Payments, depending on their solution. We defined the portal's two main functionality branches as Pay by Link and Transactions. Depending on the tariff that users selected, they had the ability to use both of them or accept payments only with Pay by Link. We deliberately redesigned the form where users create and interact with the payment link, allowing it easier to interact with this functionality.

Payment Links let users accept payments online without using a website. This solution was especially vital for small businesses that couldn't afford extra expenses for website development at a particular stage. Once activated, users log in to Merchant Portal to create and send a Payment Link to their customers. As soon as the link is sent, users get paid in real-time. We connected major cards, Apple Pay, Google Pay, PayPal, and other payment methods to be accepted via Payment Links 24/7. Payment Links were automatically available on Merchant Portal if users requested that the solution and application form for Payment Links be approved.

The idea behind Virtual Terminal was to provide a perfect solution for any type of remote business. Users can accept seamless, quick, and secure Online Payments through digital devices like laptops or phones. Additionally, users can easily send electronic sales receipts to customers for goods or services paid online after a successful transaction.

Our team integrated the best payment methods in the sector, such as Apple Pay, PayPal, and Klarna, to ensure businesses have everything in place to provide quick, secure, and easy payments. No matter what scenario customers prefer — spreading the cost of an item or paying using a mobile device, our solution provides a seamless buying experience.

Though our biggest priority was building an intuitive and easy-to-use platform, it was clear some users would strive to get assistance from customer support. For this purpose, we integrated a chat function for users to send any queries.

Each platform related to payments without fail should have a Reports section. In our case, we wanted users to see the overall situation with money turnover and the business condition. It was also essential to present abilities to increase the potential income by analyzing statistics and building the merchant strategy for the future. Our team considered different options for implementing reports. After team meetings and client communication, we decided to build the Reports section using Chart.js. Chart.js was a free charts samples database. It helped us accomplish two goals at once: save time on graph design and make analytics easy to understand.

As our team could see the complete picture and redesign major parts of the portal, it led to significant results. By the close of 2022, DNA Payments served over 65,000 merchants and was on track to be the 4th largest payment provider in the UK. It provides a perfect range of Payment Solutions for business needs that are quick, safe, secure, and easy to use for every location, both online and in the physical space. As a result, £900,000,000 is processed monthly with 100,000 terminals and checkout pages. While we are happy to be involved in the development of such an impactful product on the general level, there are also a few numbers that our platform redesign affected directly:

Automotive

Brand Design

Improving the experience of buying and selling vehicles in Europe.

Vue.js

Vue Native

Nest.Js

Microservices

NDA M Logo-min

The Artkai team was requested to build a new online platform for buying and selling European vehicles. While there were many existing marketplaces, most had repeating issues: complicated and time-consuming search, frustrating information structure, and stressful relations with dealers for buyers. The rise of the Internet produced powerful tools for shoppers, but most buyers still had to trudge down to a car lot. We were inspired to change the game by building a tool that would not follow outdated "best practices" but instead genuinely fit in customer needs, motivations, and behavior.

Team: 2 UI/UX designers, 3 Full-stack engineers, Solutions Architect, DevOps, Project manager, Business analysts, QA engineer.

Before starting the design and development, our team studied the target audience from each angle. Obviously, we were building two separate user flows, but it was essential to consider not only practical requirements but also emotional aspects. For buyers, we wanted the platform to be welcoming and speak the language of an old friend. While for sellers, it was supposed to be a bit more formal; otherwise, too much playfulness would turn away from our solution. As a result, each flow embodies a set of tailored stages based on user needs and expectations.

After the launch, the marketplace quickly gained both types of users: sellers and buyers. With the promotional activity, our clients signed up some major car vendors, which helped us to fill the platform with exciting offers.

As we analyzed buyers' interactions with the platform, we were excited to see solid time spent on the website. That complimented our UX decisions. Another part that proved itself was a Questionary. We compare it to a robust icebreaker for users without formulated requests.