Tech Consulting Services: Benefits for Your Business

In today's business, IT technology consulting is becoming a necessity for companies that have their product but need to learn how to bring it to a new level of productivity. It is a valuable option for businesses from various industries looking to improve efficiency, adopt new technologies, and stay competitive. It brings many benefits and helps opt for the right modernization strategy, mitigate possible risks, collect data-driven insights, and prepare for the upcoming development phase.  

At Artkai, we have worked with diverse business industries for almost 10 years, starting with fintech and proptech, and ending with E-commerce and Web3. Based on our vast experience and more than 100 delivered projects, we can provide our clients with consulting on whatever product they have. Our team is experts in IT consulting and project modernization. Our technology consulting company can advise you on how to improve it to meet your particular business goals. 

In this post, we have prepared a short guide that explains how technical consulting can improve your product, unlock its potential, and bring tangible business results.

The most beneficial IT consulting services for businesses 

Our IT consulting company assists businesses in implementing the right tech-driven approach that boosts productivity, conversion rate, and user engagement, helping achieve significant growth. Here are the most prominent consulting services we can help you with: 

CTO as a service (CaaS)

CaaS is needed when you want to assess and validate your business decisions by having a senior tech manager with broad experience on your side or present your tech team to potential investors. In this case, CTO as a service will help you obtain a meticulous, strategic vision from a C-level expert. 

As we already mentioned above, Artkai’s core tech team has over 8 years of expertise in the IT industry, solid experience in web development (PHP, Node.js, Java, JavaScript, and Web3), mobile development (iOS, Android, hybrid), and extensive experience in architecture design for web, desktop, and mobile applications, as well as business management experience or other IT consulting services. 

Simply put, you can benefit from our CaaS service and validate all your technology, vision, and strategy decisions with our CTO expert with extensive expertise in your industry, infrastructure, and architecture design for web, desktop, and mobile applications. 

Code Audit 

This service implies assessing the quality of your code, which results in a series of efficiency improvements for your product. Code assessment defines your code’s maintainability and how it aligns with your business goals. From our experience, such service leads to improving the operation of your business and, as a result, the speed and quality of your growth.

Artkai’s software development team can assess the code quality of your business solution and make its performance more efficient. During this, we can help you discover all hidden code issues and bottlenecks influencing your product stability, maintainability, and speed. 

Digital transformation

Digital transformation is not only a buzzword in the technical world but also your chance to accelerate your business growth and elevate the customer experience. If you delegate digital transformation strategy to our team, we can help you with an in-depth analysis, product audit, and integration of cutting-edge technologies across your business solutions. 

As a result, with our consulting services, your business will go through digital transformation smoothly, capitalize on new technologies, and create a digital strategy that goes along with your business goals.

Tech Architecture consulting

This service ensures that the application and infrastructure architecture adequately meet all relevant requirements and sufficiently relieve identified security threats. Our team can review the architecture of your product for baseline mitigations for typical risks, identify the application and infrastructure architecture components, and analyze the architecture for known threats. As a result, our software architects and engineers help companies design a resilient architecture with growth, performance, and seamless integrations across systems in mind. 

Artkai’s experts in tech advisory services feed the architecture review results into the company architecture, organization design principles and patterns, security practices, and reference architectures. With tech architecture consulting, you can optimize the architecture of your digital solution and meet your business needs. 

UX Audit and Redesign

Apart from creating UI/UX design from scratch, we also provide our clients with consultations for refining their current design solutions and carry out design audits to make sure their product satisfies the demands of contemporary users. With Artkai’s tech advisory services, you can elevate the UI/UX design and functionality of your solution. We assist businesses in the analysis of user behavior, detect critical usability issues, provide a roadmap, and perform seamless product redesign and modernization to boost CRO, user engagement, and loyalty. 

Several benefits from our IT consulting services will help you perform an in-depth audit of your digital product, detect all tech-related issues and areas of improvement, and modernize your product to meet users' needs, market trends, and industry-specific requirements. 

Artkai’s tech consulting process

Our technology advisory services follow a structured approach to address clients' IT challenges efficiently. They begin by strategizing and planning, helping clients turn their strategies into actionable plans. Then, they assess the issues by understanding the pain points and analyzing business goals, strengths, and weaknesses. Additionally, IT consulting services assist in governance, risk, and compliance (GRC), ensuring that enterprises identify and manage risks effectively across various operational areas, compliance standards, and technology utilization.

Step 1. Analysis 

Our IT consulting agency starts with an in-depth analysis of your product. We perform an audit to discover product flaws and areas of improvement, how users interact with the product, how your team uses it as well, what features, automation tools and technologies are missing, and how scalable the product's architecture is. We will help you examine your current software solution to find possible issues with workflows and automation.

Step 2. Strategy

Based on the results of the audit, our experts create the right product modernization strategy. Our tech consultants create a roadmap and strategy that will assist your company in utilizing cutting-edge technology and cleaning up your software infrastructure. Then, KPIs for software and employees are established. Within our strategy, we provide a list of suggested changes, security measures and technologies, select a modernization approach, and prepare a project roadmap. Also, we prioritize new features and updates, keeping in mind project specifics and business goals. 

Step 3. Collaboration

Our technology consulting agency collaborates with your in-house team to dive deep into the specifics of your business solution. We carefully analyze the workflow and identify core problems, usability, and scalability issues to allocate resources, set proper KPIs, and prepare for the redesign. All hindering factors will subsequently be removed by our software developers.

Step 4. Modernization

Once we finish all the preparations, we will start modernizing your product iteratively. Our UI/UX experts prepare a prototype with the new design; software engineers and DevOps work on architecture, infrastructure, and code; QA engineers perform testing, and the PM makes sure that everything is delivered on time. Also, our software engineers and IT consulting advisors make recommendations for future enhancements once the first aims have been met and help with their implementation further if needed.

To start cooperation with our IT consulting company is easy and clear. You can reach out to us by filling out the contact form, writing us an email, or calling, and we will initiate the first quick consultation. During this consultation, we briefly discuss your product, what issues you struggle with, and what goals you strive to achieve. Then our experts go through the steps of information technology consulting we mentioned above and start auditing your product to provide you with all necessary insights and further detailed action plans.  

Why choose us as your IT consulting partner

First, let’s delve into the main reasons why businesses may need technology consulting services. Basically, you need to hire IT consultants in the following situations:

Here are the most important benefits businesses can receive from collaboration with the IT technology consulting agency.

Choosing Artkai as your IT consulting agency means having the unique possibility of a partnership based on exceptional expertise and dedication. Our track record with products from various industries speaks louder than words, since we deliver exceptional service and groundbreaking solutions to businesses of any size, from startups to global enterprises.

The key benefit of our technology consulting agency is in our team. With years of hands-on experience, our tech consultants know for sure what solutions will truly resonate with your business objectives.

Our information technology advisory services range widely from enterprise software development to niche financial software development solutions. That’s why you can make sure your technical needs will be served with a comprehensive and consistent approach.

By partnering with Artkai’s team, businesses are not just collaborating with a tech service provider. They would rather work with a partner who is as focused on their success as they are.

Success stories: Transforming products with our IT consulting

An intelligent payment ecosystem

About the Project and Business
We partnered with DNA Payments Group, a leading omnichannel payment provider in the UK and EU, established in 2018. Our goal was to support over 65,000 merchants by enhancing their booking platform with advanced tools based on client insights.

Development Objectives and Challenges
The Artkai’s team had to make the client’s platform’s onboarding process quick and easy for the users. Also, we had to build a mobile version of the platform, redesign the current product, and build the missing functionality to ensure a seamless user experience across desktop and mobile devices. 

Development Process
The project took 10 months: 4 months for research and design, and 6 months for development and QA. Our team completely reimagined the onboarding process for the client’s platform, addressing critical user pain points. We designed a consistent and intuitive UI for onboarding and introduced an authorization stepper to make status updates absolutely transparent for the users. Also, we added an account registration option for different business types. The onboarding process became faster because we removed a few unnecessary steps the platform had before. We also added a “Postpone Registration” option, which makes it easy for users to save their progress and return. 

We developed additional features to manage transactions, settlements, and workflows in the Merchant Portal of the platform. Our team added key features for quick, secure, and easy payments, including Payment Links, a Virtual Terminal, and integrated payment methods (Apple Pay, PayPal, and Klarna). Through a user-friendly dashboard, the users can get real-time updates and an advanced reporting system built using Chart.js, which helps them with actionable insights into their business performance. 

Outcomes
As a result of our cooperation, the client boosted their platform’s performance significantly. After we made technical enhancements to the platform, DNA Payments became the 4th largest payment provider in the UK. They could process over £900 million monthly through 100,000 terminals and checkout pages. Plus, they saw an 18% boost in new users during the first few months and a 2.3 times lower churn rate during the first two weeks. 

Digital Transformation for Energy Sector Enterprise

About the Project and Business
DTEK is the largest private investor in the energy sector of Ukraine. The company generates electricity at solar, wind, and thermal power plants, extracts coal and natural gas, trades energy products, distributes electricity, and has a network of charging stations.

Development Objectives and Challenges
Our main task was to build an online customer portal for private and business clients with a multifunctional and intuitive interface. We had to keep to the highest security and fault tolerance requirements that can provide stability for over 1 million platform users daily. Our team needed to reduce paperwork and support centers while eliminating third-party transaction fees and making the platform easy to use for any target group. 

Development Process
The project took 4 months for research and design and 6 months for development and QA. 

We developed a robust solution architecture tailored to the client’s needs. The new architecture made communication between the front-end and back-end seamless. It also enabled such important features as load distribution, caching, and secure user data storage. 

Our team added the new functionality: from the energy consumption management side, we developed meter readings, usage analysis, and efficiency tips. We added to electronic billing such features as bill analysis, payment history, and digital support. Plus, the platform got self-service options, including real-time status updates, service requests, and contract management. Additionally, Artkai’s team crafted a user-centric design system to meet the needs of different target groups and to boost usability and accessibility across all features.

Outcomes
After our cooperation, DTEK achieved a rise in electricity consumption contracts, a 1.5x improvement in customer satisfaction (CSAT), and a 3x reduction in customer support requests.

Wrapping up

Technology consulting services are essential for modern businesses which are aimed at boosting their software products, streamlining operations, and staying competitive in a fast-evolving market. At Artkai, we specialize in delivering impactful tech consulting, having a decade of experience, diverse industry expertise, and a proven track record of having over 100 projects in our portfolio.

If you’re willing to opt for expert IT consulting, you can contact our team to get the first consultation. Whether you need help with product audits, modernization strategies, or implementing cutting-edge technology, our consultants are here to guide you.